Custom Orders Are Final:

Since prints (like business cards, posters, t-shirts, etc.) are made specifically for you, most online print shops do not accept returns for custom products unless there’s a defect or printing error. Which does not occur being that we typically print the design and information our customers submit to us on our website.

Defects and Errors:

If the product arrives damaged, has a printing mistake, or is different from what you approved, most shops will offer a reprint at no cost, or sometimes a full or partial refund.

Time Limits:

You usually have to report any issues within a short time frame after delivery, like 7–14 days.

Proof Approval:

If you approved a digital proof before printing, and the error was present in the proof, they may not offer a refund.

Shipping Damage:

Some print shops will require you to send photos of the damage for claims, especially if it’s related to shipping.

Cancellations:

Once printing has started, cancelling the order might not be possible, or might incur a fee.

Satisfaction Guarantee

Graphictek Solutions stands behind the quality of its products with a Satisfaction Guarantee. If you’re not completely satisfied with your order, you can request a refund or replacement. However, certain issues are not covered under this guarantee, including:​Graphictek Solutions

• Spelling, punctuation, or grammatical errors made by the customer

• Inferior quality or low-resolution of uploaded images

• Design errors introduced by the customer during the product creation process

• Errors in user-selected options such as choice of finish, quantity, or product type

• Damage to the products arising after delivery to the customer ​Graphictek Solutions

Graphictek Solutions does not proof documents created by customers prior to processing, so it’s essential to preview your designs carefully before placing your order.

Need help?

Contact us at 1-877)-360-3113 or customerservice@graphicteksolutions.com for questions related to refunds and returns.